How does the bespoke order process work?

    The process of creating your one-of-a-kind invitation begins with a consultation.
    If you are based in Sydney, this is a face-to-face meeting over coffee at a convenient
    meeting spot; we are happy to come to you. For interstate and international clients,
    a phone or Skype conversation is arranged.

    Once you decide to move forward with Zed & Bee, a formal questionnaire is emailed
    to you to fill in and return. Any relevant visual inspiration you can gather is recommended
    as it aids the designers in creating a polished product that suits your aesthetic and ties
    in with your event.

    Inspired by all that is covered in the consultation and in the questionnaire, Zed & Bee
    produce a Concept Pitch over a one week period. This includes two concepts (not designs),
    fleshed out into format, colour, and typographic and print processes. The intended direction
    is explained through the use of carefully considered copy and reference imagery.

    Following feedback from the Concept Pitch, a formal cost estimate will be put together and 
    emailed to you for consideration. We take into consideration every element of your invitation 
    and the components needed to perfectly package and post them out. These components and
    services are clearly itemised in the estimate and can be added to or removed as you see fit.

    How do I secure my invitation order
    and get the ball rolling?

    Once the cost estimate has been approved, a Client Agreement Contract will be forwarded,
    along with a job schedule indicating when you can expect presentation and delivery of the
    invitation components. We request that you sign and return this to us within 7 working days
    before any design work can begin.

    A 50% deposit is required at this time to commence design and order necessary materials
    to complete the job. Should project specifications change from the initial contract, thus
    incurring additional costs, a supplementary deposit may be required. Remainder of the
    balance is due before delivery.

    How does the design process work?

    As your invitation takes shape, regular contact will be made to gather wording, details etc.
    There are two rounds of amendments included during the design process, any further 
    significant changes will incur a fee. Minor tweaks may be accommodated at our discretion.

    Do Zed & Bee design for events other than weddings?

    We do happily!

    Although much of the work showcased in our bespoke portfolio is wedding related,
    Zed & Bee design invitations and stationery for any milestone or event, whether it 
    be an intimate family gathering or large-scale corporate function.

    Zed & Bee is a boutique design agency offering an array of print design studio services.
    For more information visit the Services section of our website.


    How do I arrange a cost estimate for
    an invitation from Zed & Bee’s Collection?

    If you are interested in one of Zed & Bee’s Collection invitation solutions, simply fill out
    the online enquiry form. A cost estimate will be put together based on the information you
    have provided and will be emailed to you within a 3 day time frame.

    Can you work with my budget?

    A great amount of time and care goes into producing each invitation. We use high-end
    materials and create unique designs, catering to each client’s taste. For these reasons,
    bespoke invitations cost more than our Collection range.

    However, we pride ourselves on thinking outside the box and design memorable
    invitations for a wide variety of budgets. Please don’t hesitate to contact us so we
    can guide you towards the perfect solution for your budget.

    Do Zed & Bee charge GST?

    Yes we do.

    What are the local shipping costs?

    All Australian orders are dispatched using Zed & Bee’s chosen courier or via Australia
    Post. The shipping fee is included in the cost estimate. You will be contacted close
    to completion to arrange delivery.

    Do Zed & Bee accept international orders?

    Yes we do. Zed & Bee feel very much part of the wider international creative community, 
    we love to produce work for clients overseas and always offer reasonable shipping rates. 
    Please note that Zed & Bee is not responsible for any customs fees or duties incurred on
    international shipments, as these are the responsibility of the purchaser. Please check 
    with your local customs office about rules and regulations that might apply to you.

    What if I need to cancel my order?

    If you should cancel your agreement before the printing process commences, Zed & Bee
    will retain your 50% deposit. If you cancel this agreement after your invitations have
    been printed, you are liable for the full amount.


    What is your turnaround time for invitations?

    As varied as the invitations we produce are the time frames to deliver each job. A period
    of 4 to 8 weeks from initial contact is suggested for a bespoke invitation, due to the personal 
    level of service it involves.

    Shorter time frames are available for corporate events, smaller runs and to produce invitations
    from our Collection range. Rush orders can be accommodated at an extra cost.

    When should I mail out my invitations?

    Invitations are typically sent out 6 to 8 weeks before an event, and Save the Dates anywhere 
    up to a year before the event date. Destination weddings usually require Save the Dates to
    be sent out in plenty of time to allow guests to make travel arrangements.

    Where do I submit my wording?

    Once your 50% deposit has been paid, Zed & Bee will be in touch to either collect your
    wording or assist you in writing it. It is important that you provide the best email address
    to reach you on.

    Will I see a proof?

    Once the design of your invitation is complete, PDF proofs will be emailed to you. We ask
    at this stage that clients check the proofs very carefully. Written approval is required based
    on viewing proofs, and once returned Zed & Bee is no longer responsible for any errors in
    the final product. All errors, including format, layout, spelling and punctuation are the sole
    responsibility of the client without exception. Reprint of the invitations after this point incurs
    100% of the reprint, reproduction and labour costs.

    Colours viewed in the PDF proof onscreen may differ slightly from the colours when printed.
    Colour swatches and sample invitations are available for viewing via appointment only.

    Samples can be ordered at $15 + postage however, our sample supply is limited therefore
    requested designs may not always be available.

    Letterpress printing is done on vintage presses. Letterpress can yield varied results
    and are a normal part of the handcrafted process. Subtle variations in inking, colour,
    impression and position are to be expected from one piece to another. This is the
    nature of specialty printing.

    Do Zed & Bee compile and address
    the invitations in-house?

    We offer this service at an additional charge. Please let us know if it is a service
    you would be interested in and we will include it in your cost estimate.